When I view a published project in IE or Firefox strange symbols and extra spaces are displayed in the Closed Caption on certian slides

[Guest]

So the issue is, these symbols display on IE8, IE11, and Firefox; however, they are not there on Chrome or on the MAC where the project is created. They show up on the same slides each time the project is published; however, it is a small potion of slides displaying these strange symbols (7 out of 182) and (2 out of 56). Tried re-doing the Closed Captioning and republishing the projects. Any ideas how to fix this? The customer does not have Chrome, so I must make these symbols go away. Sample of symbols:

S˩elect    TED˩˩˩      ᵻon     TED_˩˩˩     Troubles→hooting

[Lilybiri]

Could you post a screenshot of the published slide, please? One of the symbols looks like a manual line break in the text (Shift-Enter).

[Guest]

Here are screens of some of the symbols.

[Lilybiri]

Oops, forgot to ask about the version you are using. Firefox was not supported with Captivate 8.

How did you create the text: was this typed in Captivate or copy/paste from another application. In the last scenario: from which application?

[Guest]

Captivate 8. Projects were originally built in Captivate 6, and are being modified in 8 for updates to information.

[Lilybiri]

That could be the issue, upgrading. Is it possible to type in from scratch some of those text captions to check? Avoid using soft returns (SHIFT-Enter).

As I wrote: FF was not supported in CP8, it is in CP9.

[Guest]

We are attempting that as I reply. I thought (based on your copy and paste question) that modifying a part of a caption instead of the entire caption may be causing the issue. There is no Shift-Enter used, these are one line sentences that are affected.

[Guest]

Went back to the affected slides and re-typed the closed captioning. Symbols are gone. I guess modifying CP6 with CP8 is the issue; however, two of the slides that had symbols had no modifications made.

[Lilybiri · Accepted solution]

I suspect as well that the upgrade caused these problems.