Why are playbar colors different in browser preview?

[Marcia8]

Hello

The playbar function appears not be functioning correctly in all my Captivate 8 projects.

In the Skin Editor I set the Playback colors, but when I preview it in the Browser the buttons Face and Icon are always grey and black:

In the Skin Editor:

And in the browser:

How to solve this?

[Marcia8]

Note:

This only hapens in Google Chrome, I just found out that in Microsoft Edge the colors of the playbar are ok.

[Marcia8]

I have a project to deliver very soon and I can't do it with the playbar looking like that.

I don't have access to chat, and the number adobe provides is not available in my country.

So, where can I have personal technical assistance from adobe to solve the problem??

Can someone from Adobe answer?

[Marcia8]

Adobe Staff:

So there is no phone number, no e-mail, only this forum where no one answers, I don't think it's normal such a big multinational not having any contact, or customer support, nothing. This is very strange. I will never buy anything from Adobe, and I want an e-mail so I can do a complaint.

[Marcia8 · Accepted solution]

Update:

Adobe staff contacted me and help me solving the problem.

Apparently the problem is a bug in 32 bit version of chrome, which I was using. So I had to update to 64 bit version of chrome and the playbar colors now seems to be Ok.

Thank you.