Why can't others open the Captivate 8 zipped .SWF files I send by e-mail?

Report · Sep 06, 2015

Even though their Flash players are updated and they are doing everything properly, they can only see a blank blue screen when they try to open my files.

Report · Sep 06, 2015

Hi there

They will first need to UNZIP the entire package.

Cheers... Rick

Report · Sep 06, 2015

Thanks for the reply! They say they are unzipping it properly, but I'll double check on that.

Report · Sep 06, 2015

Yeah, it's definitely worth double-checking. Now that Windows will show a zip file on the left and its contents on the right, many folks think they operate just fine in the operating system and they get confused when things don't work. I had a client just the other day that was experiencing this exact thing. The report was that "suddenly" nobody could view their content. When I asked if IT had implemented a browser change, they said no. Only after seeing first hand what was going wrong was I able to figure out they had been just looking at the zip and double-clicking the HTML file inside and things were screeching to a halt.

Cheers... Rick