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Why Captivate 9 always show "Connecting..." window when open any CP file?

realfond
New Here ,
Nov 19, 2015 Nov 19, 2015

Please kindly see below, this window always shows and I can't close it, this window will cover the content of the slides, I really need make this window disappear but have no solution currently, anyone do you have any suggestion about this?

Thank you so much!

20151120124346.png

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