Why does the Text Animation Properties dialog box not display in Captivate 2017.

[jeaneg71713482]

I am new to Captivate.  This is my first time working with the application.  I am currently working on practicing how to insert text animation on a slide.  I have 4 slides.  Performed the following steps as listed below.

1.   Working on slide 2.   I want to delete the Text caption Creating New Folders to insert a text animation in its place.   I deleted the Creating New Folders caption.   To insert the Text Animation,  I Choose Text > Text Animation.  The Text Animation Properties dialog box did not appear.  Why?  

2.  I was unable to make changes in the dialog box to the following:  Text:  Replace Sample Text with Creating New Folders,  Change Font to Verdana , and the Size to 34.

I downloaded the application from the new links I was sent.  This feature still does not work.  What is the next step to resolve the problem?

[Lilybiri]

Text Animations are Flash-based. Are you perhaps creating a responsive project, which can only be published to HTML5?

[jeaneg71713482]

I am new to Captivate.  Not sure what you are asking me.  I just want to know why when I select Text>Text Animation, the Text Animation Properties Dialog box did not display to allow me to make changes to the words Sample Text with Creating New Folders.  This is the second time this has happened.  I have reinstalled Adobe Captivate 2017 a second time. The version I now have is 10.0.0.192.  I am having the same problem.  

[RodWard]

Are you on a Windows Operating System or a MAC OS?

Are you currently using a dual monitor setup, or have you at any time in the past used a dual monitor setup with Captivate?

[jeaneg71713482]

Windows Operating System - Windows 10.  Using a single monitor setup.  As I have previously mentioned, I have never used Captivate.  I just got Captivate.  

[RodWard · Accepted solution]

OK.  You may need to reset your Preferences.

Close Captivate down then go to the folder on your system where Captivate is currently installed and find the subfolder called utils.

In that folder, double-click the rfile called CleanPreferencesWikn.bat

That will reset your Preferences.  Reboot your system and try Captivate again.

[jeaneg71713482]

Rod, Thank you so much.  After following your instructions, the Text Animation Properties Dialog box displayed.  Thank you again.

[RodWard]

My pleasure. Glad you got it sorted.

[jeaneg71713482]

Rod, do you have any thoughts on how I can add Speech Agents to Captivate 2017 ?  When I click on Speech Agent in the Speech Management Properties dialog box, only the two MS Speech Agents display; (David and Zira Desktop).   I'm not sure of the proper procedure to install the NeoSpeech Voices software after I downloaded the Window 64-bit from http://www.adobe. com/go/Cp2017_win64_voices_installer.  When it finished downloading, I selected Open.  Two columns displayed.  One showing Actions To Unzip All Files, Unzip to Captivat_10_Voices.  The middle column displayed the following folders under Captivate_10_.. deploy, packages, payloads and resources.   I clicked under Actions to Unzip All Files, a third column (labeled Captiv...) to the far left displayed showing a list of files beneath the word Captiv...  I saw the file labeled Set-up.exe.  It was dated 7/22/2015 *2.36MB.  Should I go ahead and click on this file?  If I do click on the Set-up.exe, what should I expect will happen and what do I need to do next?  I would really appreciate your help.  Thank you, Jeane

[RodWard]

Yes click the Setup.exe so that it will install the extra voices for Captivate 2017 in your Program Filess folder.  On a 64 bit Win system the voices should get installed here:

C:\Program Files\Adobe Captivate Voices 2017 x64

[jeaneg71713482]

Rod, Thank you.  Clicked on Setup.exe.  When I brought up Captivate and displayed the Speech Management Properties dialog box, the new agents displayed in the drop down list.  Thank you for your help on this.   I have another question.   Not sure what is happening with the links on this page-when I click on one of the events under Up Coming Events (want to access the Nov 7 event), nothing displays - it does not take me to the appropriate page/screen.  All that displays is a empty red box in the upper left corner of  my screen.  This just started this morning.  I don't know what happen and I  do not know how to fix it. Do you have any thoughts as to what I need to do?  Or, who would I contact? Is there a direct number I should call?  Any help you can provide is greatly appreciated.   Thank you, Jeane

[RodWard]

Sorry.  I have no idea why this might be happening for you.

Try clicking the link to the Bug Report and Feature Enhancement page and if it comes up then log a bug with Adobe.