Why is the quiz result page missing in html5?

Report · Nov 19, 2015

I´ve published my first course in HTML5 and after several (solved by now) problems with video, one major problem is still open: The quiz result page does not appear, instead it´s a blank page! And also the user cannot get to the page following the result page, but is instead always landing on the quiz start page again and again!

How can I get the result page shown?

How can I take care that the user is NOT automatically led to the start page again, but has the opportunitiy to click on my buttons "retake" or "next page"??

Report · Nov 19, 2015

Can you check the score master slide? Did you edit that master slide? Can you check the Quiz Preferences as well: under Settings, is the option 'Show score at the end of the Quiz' checked? If not it will be hidden in the filmstrip.

Report · Nov 20, 2015

Hi Lilybiri,

the strange thing about this is ... it´s working absolutely perfect when published as SWF ...

To answer your questions:

Yes, I checked the score master slide, all important objects are placed.
No, I didn´t edit the score master slide. I only changed the design of the score slide in the filmstrip.
Yes, I´ve checked this option - but as I said its perfect in SWF, score slide appearing, showing scores and retake button if needed ... everything fine except in HTML5

I´ve created the file in Captivate 8 but tried also in Captivate 9 and both version do not publish properly. Independent of Captivate version, the score slide is completely empty (only background image shown) and instead of shwoing a score it jumps to the start of the quiz again when play or netx page button is clicked.

Are there any correlations to the type of question slide? I have 3 multiple choice, 1 matching and 1 fill-in-the-blank.

Or any other setting? Video usage? Usage of advanced actions (I do have some popups)??

Thanks for any hint!

Report · Nov 20, 2015

It's possible you have a corrupted project.

Try copying all slides from your current project into a new Captivate 9 project of the same dimensions. You won't be able to copy the Quiz Results slide over because they're bolted into their original project, but on seeing the new quiz questions get copied into the new blank project Captivate should add a Quiz Results slide by default.

Then publish and check whether you strike the same issue. If you do, go back to your original project and start hiding quiz slides progressively one by one until you locate one that by hiding you can get the Quiz Result slide to appear in HTML5.

If you have given names to any of these slides and the objects on them, check that the names DO NOT contain any punctuation characters. HTML5 output is particularly sensitive to encountering things like commas, apostrophes, hyphens, hashes etc. So if any of the captions in your quiz slides contain these punctuation characters, remove them and republish to test the output.

Report · Nov 20, 2015

Does the naming issue include all slides, not only quiz slides? As I´m german I do have "Übung" or "Eingang/Ausgang", whereas the quiz slides are simply counted "Question 1", "Question 2" and so on.

Report · Nov 20, 2015

Yep, could do. But from experience I would say that if it's your Quiz Result Slide that is getting fouled up, then it's more likely to be something connected to the quiz that is causing the issue.

Just thought of another thing to check: The Quiz Result slide Success and Failure messages that appear. Make sure they only contain plain text and no formatting or punctuation characters.

Report · Nov 20, 2015

I have these messages - do you think the exclamation point or the dot might cause problems?

Report · Nov 20, 2015

No, those messages cannot cause issues, are not names, only text.

Report · Nov 20, 2015

It's easy enough to test. Just create a Notepad document and copy your existing messages in there so that you have them saved. Then replace them with just a plain text single word.

Test this to see if it makes any difference. If it doesn't, copy the original messages back and move to another part and do the same.

I have heard of people finding issues with slide names, object names, text captions, answer text, feedback text captions, etc etc. My original suggestion of hiding slides until you find the one/s that seem to fix the issue will narrow it down. Once you know the slide, go through it with a fine tooth comb or else just delete it and rebuild again.

Report · Nov 20, 2015

If it is working perfectly for SWF, it cannot be due to the master slides. Rod probably is correct, because indeed HTML is a lot more sensitive.

You have 'popup's', is that on those question slides?

Report · Nov 20, 2015

No, the quiz slides are quite plain, no extras included, just question, answer options, one picture (not overlapping any quiz objects) ...

As you said too that HTML5 is quite senstive to naming conventions, I´ll try to rename all slides and check it out.

Another point that´s coming into my mind: I have one animation object (a GIF) which does not work with HTML5-publishing (the heck why ...), but I`ve ignored it and let it be replaced by a PNG. This GIF is not used in a quiz slide, but maybe this one brings chaos into HTML5???

Report · Feb 28, 2018

Dear all,

I was struggling with the same problem. The blank quiz result slide in HTML5 only...

I couldn't find the cause of the problem but please let me share how I skipped it.

I use the quiz pool to move all quiz slides from the error file to another.

For example, if you finish all of the editing for the cptx, such as the questions, answers and layout but cannot show the result slide, please try taking the following steps.

Step 1. You put all quiz slides into the quiz pool and save it.

Step 2. You create a new cptx file from scratch. or open the another file which can still show the quiz result slide in HTML5 without error.

Step 3. Import the question pool from the file of "Step 1" which has the error into the file you just created or opened in "Step 2".

Step 4. You can place the question slides from the pool onto Filmstrip as you like. So, all questions and answers moved onto the new file and the layout of the slides are mostly left as they were. (You might need to adjust Master layout in new file.)

Step 5. Publish and check the quiz result slide in HTML5.

I hope this helps you in the some cases.

Thank you.

Report · Mar 01, 2018

Thanks, although you´ve answered a quite old thread 😉

Meanwhile I have come to a similar solution, mostly because old Captivate 8 projects were missing the result page when published in Captivate 2017. I guess somewhere deep inside the result page is coded differently. So copy&paste the quiz pages with creating a new quiz in a new file did work fine for me.

🙂