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Why, why, why is it so hard to give Adobe money?

New Here ,
Dec 03, 2022 Dec 03, 2022

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All I want to do is pay an annual subscription for 2 Captivate licenses,  and I've been going in circles for 6 months. There is no path to a place to provide payment in the Admin Console. After several frustrating chats with support, I was finally told I needed an account manager to process payment,  and a week later I got a call from an unknown number that left no message -- turns out that was the adobe rep. I had a very nice conversation over email and was shown where to update my credit card information, and did so immediately. That was 6 weeks ago. Today I got an email from Adobe saying my account balance was overdue -- for the exact amount of the two Captivate subscriptions. Really, in 2022, why can I not provide payment thru the website of a company the size of Adobe???   

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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I'm using a reseller. The reseller sends an invoice, I pay the invoice. Simple.

 

Go to https://adminconsole.adobe.com/support and chose either contacting support via chat or via phone.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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I can try to get an Adobe staff member to get in contact with you if you want. Captivate is not part of the CC and I know from past requests that this could be a problem.

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