Able to track which users have watched videos as part of a Course?

Community Beginner ,
May 20, 2020

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Hi all - after some research, and being very new to Captivate PRIME, I am asking for your help. 

 

I have two courses set up that are a series of videos that I am requiring my Learners/enrollees to watch. I have yet to determine how to 'track' which users have completed the videos/course. Said another way, I would love to see which videos have been completed by Learner/enrollee A, B, and C. Is this possible?  If so how? 

 

I thank you in advance and please feel free to ask any questions for clarification. 

 

EDIT: apparantly I have Captivate Prime, which may change your answers! Updated above

 

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Adobe Community Professional ,
May 20, 2020

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The usual way this is done is by uploading your course module/s to a Learning Management System (or LMS for short).  You need to turn on LMS reporting in Quiz settings inside Captivate and then publish your content from Captivate as HTML zip file.  This zip file is then uploaded to your LMS.  If your organisation does not have an LMS, then you either pay for hosting , or install one.  The courses are usually accessed from the LMS over the internet, or via your company's Intranet (if that's where the LMS is hosted).

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kueffMHG AUTHOR
Community Beginner ,
May 20, 2020

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Thank you @RodWard. It was my understanding that captivate can do such things. Clearly my understanding was incorrect! Is there any realistic way to do something similar within the program itself?

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Adobe Community Professional ,
May 20, 2020

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I think perhaps you misunderstand.  Adobe Captivate creates the SCORM module.  It's the LMS that has the job of tracking the user's interaction with the SCORM object.

 

Are you perhaps confusing Adobe Captivate with another software system (an LMS in fact) that has the very similar name of Adobe Captivate PRIME? 
https://www.adobe.com/au/products/captivateprime.html

 

These are really two different applications from Adobe but don't ask me why their marketing department couldn't have come up with a less confusing name.

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kueffMHG AUTHOR
Community Beginner ,
May 20, 2020

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And to that effect - I actually have Captivate Prime! Does this change the situation? (also may be why I cannot find the correct information). Completely on me for not understanding what I have been handed, but to your point - the naming  could be better!

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Adobe Community Professional ,
May 20, 2020

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OK.  I think you should be asking these questions on the Adobe Captivate Prime forum.

https://community.adobe.com/t5/captivate-prime/bd-p/captivate-prime

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kueffMHG AUTHOR
Community Beginner ,
May 20, 2020

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Thanks RodWard. Appreciate your assistance. 

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Most Valuable Participant ,
May 21, 2020

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I will try to move the whole thread to the Prime forum. You are not the first user being confused by 'Adobe Captivate' vs 'Captivate Prime'. Prime, a LMS, is not at all limited to uploading Captivate courses, they should have used a better name indeed. BTW it is a very good LMS....

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kueffMHG AUTHOR
Community Beginner ,
May 21, 2020

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This is a late reply to you, but I have posted the same question over there as well. I appreciate your responsiveness! 

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Most Valuable Participant ,
May 21, 2020

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Sorry, missed that you have already posted in Prime.

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Adobe Employee ,
May 21, 2020

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Hi,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

We can upload each video as a module to Captivate Prime as an author.

Then we can create one course using all the modules (each with one video file). 

In the course report we can see which user has completed which module and left with which module to complete. 

 

Kindly let me know if any further assistance is required. 

Hope to hear from you soon. 

 

Regards,

Debiprasad Maharana

Adobe Inc.

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New Here ,
Jun 06, 2020

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Subtle but profound difference between Captivate and Captivate Prime.
Super easy to add content, group into courses and add courses into a program DIRECTLY with Captivate Prime, however progress of learner is only tracked as viewed or not viewed.
If content is made in Captivate with interactions (quiz, next,..),and then added to Captivate Prime; it reports based on the grading/progress built into content - not just viewed or not viewed. 
I'm a rookie - hired a Captivate coach from Upwork, 1:1 screen sharing using Adobe Connect to see exactly what I was doing (wrong). Game changer! Rolled out my first program; 5 courses; 38 "content".

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Adobe Employee ,
Jun 08, 2020

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Hi,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

Glad to know that Captivate and Captivate Prime is helping you achieve your goal.

 

Support for Captivate and Captivate Prime is completely free and you can contact us to help you with any issue you have with these 2 applications.

 

For any further assistance, kindly post your questions here on the Forums page or contact us using any of the channels in the link below. 

https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime

 

Have a nice day ahead.

 

Regards,

Debiprasad Maharana

Adobe Inc.

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Adobe Community Professional ,
Jun 08, 2020

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You will respond to "ANY" issue with Adobe Captivate?

 

I look forward to this changed behaviour from Adobe Support.  It's very rare for Adobe Support to respond to any Adobe Captivate issues on this forum.

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Adobe Employee ,
Jun 08, 2020

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Hi,

 

Glad to hear from you.

I am not sure if we can definitely resolve all the issues reported, but we can definitely try our best to resolve them.

 

Regards,
Debiprasad Maharana
Adobe Inc

 

 

 

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Adobe Community Professional ,
Jun 08, 2020

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Nobody expects that you will have all the answers to every problem.  But one of the frequent complaints on this forum is that Adobe's own staff hardly ever contribute.  They leave all the heavy lifting to a few unpaid Captivate users who often end up taking the heat when functionality doesn't work as expected. 

 

So, we will be more than happy just to see Adobe staffers actually connecting with the Captivate users on this forum and providing us with a way to have our concerns and questions relayed back to the people that should be able to answer them.  That will be a welcome change.

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Advocate ,
Jun 09, 2020

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Rod,

 

I can attest, (at least as it relates to my own questions), that Staff has always been very good at responding through the Prime forums.

Not sure how much you follow the Prime forums but as you know - the experience is not the same over on the Captivate forums.

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RodWard LATEST
Adobe Community Professional ,
Jun 09, 2020

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I haven't had the pleasure of using Captivate Prime.  All of my clients have used other LMSs.  So I haven't had to engage with anyone on the Prime forum about issues.

 

But Debiprasad clearly stated that he was offering help with any issue related to either Captivate OR Captivate Prime.  If the user experience on the Prime forum is much better than on the Captivate forum, then someone in the Adobe Captivate team needs to step up to the plate more and chime in here to offer solutions. 

 

I would logically assume that Captivate has a much larger user base than the Prime LMS.  Captivate users have been promised support BY Adobe (it's all over their website) and I am getting tired of seeing all the support load fall on the same few self-less unpaid users supporting everyone else while Adobe sits back and ignores our requests for much-needed improvements to this app.

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