Add previously deleted users

New Here ,
May 29, 2020

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Hello - I'm having challenges re-adding users who were previously deleted.  Previously we had the system set to delete users if they were inactive for 365 days as we were only able to manually identify those who left the organization.  We've now addressed that and are managing user data via CSV upload.  There are a number of employees who were inactive and thus were deleted, but still with the organization and should be re-added.  When they try to log in now, even through they are included on our CSV file, they receive an error message that their account has been deleted.  Do I need to manually add them and re-activate them myself?

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Adobe Employee ,
May 30, 2020

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Hi,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

You should be able to re-activate the users in the "user cleanup" in Prime using a CSV.
I would request you to contact us using any of the channels below so that we can take a look at the issue. 

https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime  

 

Hope to hear from you soon. 

 

Regards,
Debiprasad Maharana
Adobe Inc.

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New Here ,
Jun 02, 2020

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Thank you for the reply Debiprasad.  The only option available on my user cleanup page is to purge users.  Where would I see the re-activate option?  Example screenshot below.  

marissao76838600_0-1591119037443.png

 

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Adobe Employee ,
Jun 02, 2020

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Hi ,

 

Glad to hear from you.

Kindly contact us using any of the channels in the link below. We will help you with the process. 

https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime 

 

Regards,

Debiprasad Maharana

Adobe Inc.

 

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