Badge not displaying for completed certification

New Here ,
Aug 13, 2020

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Hello!

I have completed a learning program but the badge is not showing on the Badges page.

All my other completed courses show the badges there but the latest one which is Target Sales.

Any idea why? and/or will it display after a time?

The others were immediate.

Thanks!

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Adobe Community Professional ,
Aug 13, 2020

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Are you perhaps looking for assistance with Captivate Prime (the LMS) rather than Captivate (the e-learning authoring tool)?  If so, you need to go to a different User Forum.

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Most Valuable Participant ,
Aug 14, 2020

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Will move your question to the Prime forum.

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Adobe Employee ,
Aug 17, 2020

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Hi,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

We would like to take a look at your account to help you further with the issue. 

Kindly reach our support team using the link below. 

https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime.

 

Hope to hear from you soon.

 

Regards,
Debiprasad Maharana
Adobe Inc.

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Russ5FB9 AUTHOR LATEST
New Here ,
Aug 17, 2020

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Thanks!

However it seems that Support has resolved this issue and my Badge is now available to me as of a short time ago today.

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