Captivate 2019 won't open my cptx files after reinstalling

New Here ,
Sep 24, 2019

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Hi guys!


I'm having some issues with Adobe Captivate 2019. Several team members use Captivate, so we need to keep all of our files online for easier/quicker access. Last week my PC started to have performance issues while I was using Captivate, and finally I had to format it (we use corporate PCs).


My problem is that my organization's IT team reinstalled my Captivate with a file they use (we need to get IT to install our software for corporate reasons) and, when I tried to continue working on a client project, I realized the files won't open. I tried opening previous versions, but I still have the same problem. I even got my colleagues to try and open the files, but they get the same error "Adobe Captivate could not open **. Ensure that ...".


I already tried to use the project backup files and zipping the cache files, but nothing worked. I am really desperate, as our client needs this eLearning out asap and we do not have time to redo everything.


Do you guys have any ideas?









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