Captivate and button issues

[megw33684842]

I created a training with "next" buttons that had been in the assets section of Captivate that are supposed to appear at a specific time. When I run the slide in captivate they pop up when they are supposed to. When I preview, they never show up. I have reached out to Abobe help twice for this now and each time was told something different. I rebuilt the entire training worried it was the file adn created my own butons with smart shapes and I am still facing the same issue. I have double checked the time line, the timings and have mirrored everything to other trainings that I make in the past that work. Does anyone have any suggestions?

[Debiprasad_Maharana]

Hi,

Thank you for conacting Adobe Captivate Prime Team. 

This issue is with Adobe Captivate Authoring tool. This forum page is for Captivate Prime LMS. 

I would request you to contact the dedicated Captivate support team using the support channels below.  They can help you with the issue with this project.

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate

Regards,
Debiprasad Maharana
Adobe Inc.