Captivate Prime: Can security settings cause a course not to load?

Explorer ,
Sep 19, 2019

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Hello Captivate Prime Community!

 

I'm running into an inconsistent issue. It almost seems random, so I wonder if its isolated to my company's network admin's security settings or end user devices. 

 

Learners are reporting that courses are failing to load all together. Basically they just get the HTML background color or a black screen. Some get a frozen loading symbol. Testing on my end, the course loads fine, but on their end it does not. Usually, after reloading the course several times, closing a few tabs/apps, it will let them in. It is frustrating to say the least.

 

Its not limited to SWF courses either. It does it on HTML courses as well. Again, seems really random and cannot find a root cause on my end. Courses were created in the most current version of Captivate.

 

Any feedback or experience with this? Possible security setting or whitelist I need IT to unlock for the Prime site?

 

Thanks!

TOPICS
Course instances, Course module, Course settings

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Explorer ,
Sep 20, 2019

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Additionally on this, is there a bandwidth recommendation? Since its a cloud based LMS, could packet loss or jitter on the network cause a failure in loading a course?

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Engaged ,
Sep 20, 2019

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If the same people have problems with very simple modules such as a one page pdf or PPT, then it may be the service.

If not, then it may be the content or bandwidth.

When there is an issue with access, a good place to check is the system status for Adobe Captivate Prime.

See: https://status.adobe.com/products/2951/

 

If you have additional questions or would like to know more, feel free to contact me directly.

 

Walter Zweigle - Senior Adobe Connect and Captivate Prime Account Manager - Clarix Technologies

Walter Zweigle - Senior Account Manager for Adobe Connect and Captivate Prime

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