Content no longer loading in courses

New Here ,
Jun 18, 2020

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Hi all.

 

We've had out Captivate Prime LMS up and running for a year now with no problems, but as of today (june 18, 2020), none of the modules will load anymore; just an infinitely spinning wheel.

 

All of the modules in the courses are Captivate self-paced modules, built in-house with Cap2019.

 

Is there a content store outage or a major format upgrade that happened?... i'm at a loss.

 

Thanks in advance,

Will

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Adobe Employee ,
Jun 18, 2020

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Hi Will,

 

Thank you for contacting Adobe Captivate Prime Team.

Kindly contact us using any of the channels in the link below. We will try our best to help you with the issue. 
https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime.

 

Regards,
Shubhomoy Roy
Adobe Inc.

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Adobe Employee ,
Jun 19, 2020

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Hi Will,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

There were a few reports yesterday regarding Captivate courses not previewing for Administrators and Authors, but we have no report regarding the contents not loading for Learners. 

We are working on the issue with Preview and it should be resolved ASAP. 

 

In case you have an issue with the Learners not able to view the courses, kindly reach us using the link shared by my colleague in the last reply. 

 

Hope to hear from you soon.

 

Regards,
Debiprasad Maharana
Adobe Inc.

 

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cl0ud AUTHOR LATEST
New Here ,
Jun 23, 2020

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I can confirm that this issue is only affecting the preview of courses while logged in as Admin or Author.  Learner accounts have not sen any problems. (thank you for that peace of mind)

 

Hopefully the preview problem is resolved soon, but in the meantime, we can just take an extra step and "preview" content as learners.

 

Thanks!

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