Course published but learners can't see it

Contributor ,
Jul 02, 2019

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Hello,

I uploaded a course to Prime.

I see it when logged in as Author and Admin.

But, when I login as Learner, the course is not there.

I've had learners in my company try to take the course and they don't see it either.

Any ideas why this would happen?

Thanks,

Thomas H.

Master Electronics

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Course settings, Learning program

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Engaged ,
Jul 02, 2019

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Catalogs contain learning objects and can be shared to specific groups of users.

One item to check and correct, as needed, is whether a user is a member of a group which has been given visibility to the catalog containing the learning object that you want the user to see.

If that doesn't work or for more assistance - feel free to contact me directly.

Walter Zweigle - Senior Account Manager for Adobe Connect and Captivate Prime

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Harrell_t AUTHOR LATEST
Contributor ,
Jul 03, 2019

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Thanks. But I heard back from the Prime Tech support team and there was actually a problem with their servers yesterday (issue has been corrected).

--Thomas

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Engaged ,
Jul 02, 2019

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If a course is not set to allow 'self-enrollment' then it will not appear in a catalog.

Walter Zweigle - Senior Account Manager for Adobe Connect and Captivate Prime

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