CSV processing failed. Please upload again. ERROR_OTHER

[#1]

Dear Community, 

I've added some columns/fields to our CSV file that we use to upload users to Captivate Prime, and now the file will not upload.

If I remove the new columns, it uploads successfully.

Any ideas on why I cannot add columns to the csv?

Best, 

Carlina

[#2]

Hi Carline,

Thank you for contacting Adobe Captivate Prime Team. 

We may need to check the data in the new column to find the issue and help you fix it. 

I would request you to reach using support channels below. We will try our best to help you resolve the issue ASAP. 

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

Regards,
Debiprasad Maharana
Adobe Inc.