CSV processing failed. Please upload again. Index: 19, Size: 10

[CarlinaBriscusoSadler]

Team, 

Uploading users by importing the csv file and getting this error notification:

CSV processing failed. Please upload again. Index: 19, Size: 10

What is the cause of this?

Warm Regards, 

carlina

[Debiprasad_Maharana]

Hi Carline,

Thank you for contacting Adobe Captivate Prime Team. 

We may need to check the CSV file to find the issue and fix it. 

I would request you to reach using the support channels below. We will try our best to help you resolve the issue ASAP. 

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

Regards,
Debiprasad Maharana
Adobe Inc.