CSV processing failed. Please upload again. Index: 19, Size: 10

Community Beginner ,
Feb 05, 2021

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Team, 

Uploading users by importing the csv file and getting this error notification:

 

CSV processing failed. Please upload again. Index: 19, Size: 10

 

What is the cause of this?

 

Warm Regards, 

carlina

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Adobe Employee ,
Feb 10, 2021

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Hi Carline,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

We may need to check the CSV file to find the issue and fix it. 

I would request you to reach using the support channels below. We will try our best to help you resolve the issue ASAP. 

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

 

Regards,
Debiprasad Maharana
Adobe Inc.

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