CSV Upload Issues: I am trying to upload a csv file to add users. Prime keeps telling me it can't find my manager email, but it's there.

Explorer ,
Dec 17, 2015

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I used the Prime template to add several users.Prime keeps telling me it doesn't recognize the manager email, but it is the manager email in Prime. The system won't recognize that column, so I added another column, and it errors out.

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Course settings, Job aids

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Adobe Employee ,
Dec 17, 2015

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Hi There,

Greetings..!

Please use the sample csv file to create your own CSV file and see if this works :   Can I add users in bulk? How? | Adobe Captivate Prime Help

Also make sure that all the email IDs in your CSV are in lower case and then try again.

Let me know if this works.

Regards,

Mayank

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Adobe Employee ,
Dec 17, 2015

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Hi There,

Also make sure that the manager which you are trying to add should be in CSV as well.

Regards,

Mayank

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