Downloading learner transcripts not working. Why?

[Harrell_t]

Hello to the Adobe Prime tech dev team.

I am trying to download learner transcripts for ALL my learners. I have less than 100 users in Adobe Prime.

When I attempt to download learner transcripts from the launch of my LMS (about September 2016) up to current date (today is Monday January 30, 2017) only a handful of learners appear in the CSV output file.

Then, when I go back in and download a learner transcript only on an individual learner (that did not appear in the earlier attempt to get all learners) I get their data without an issue.

What's going on?

Regards,

Thomas H.

Master Electronics

[Harrell_t]

Devendra you are so very helpful. Thanks for your quick follow up on this issue and getting it resolved this week.

The report is now working as expected.

Regards,

Thomas H.

Master Electronics