Error Message: failed to be uploaded

New Here ,
May 30, 2020

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I am trying to upload a zipped SCORM 2004 course to Adobe Prime and I keep getting this error message: failed to be uploaded. Reason: An Internal Error has occurred.

I tried two different browsers and re-published the course twice. I even tried another course file that was successfully uploaded yesterday and that one also produced an upload error. There are no special characters in the title. Anyone else experiencing this?

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Adobe Employee ,
May 30, 2020

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Hi,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

Kindly share the zip file to test the issue at our end.
In case the file can not be shared here I would request you to contact the Captivate Prime team using the support channels below.

https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime 

 

Hope to hear from you soon.

 

Regards,
Debiprasad Maharana
Adobe Inc.

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