Using the "Export user data" report from the Internal Users page produces a spreadsheet that DOES NOT include custom fields. In a bit of research here, it doesn't appear there's a way to customize the report in Prime, but that there is an opportunity using Get API functions.
Q1: Is this true, or am I missing something?
Q2: I am new to Prime, and inexperienced with Get API functionality. Where can I go to get a thorough training on how to use API functions to get a complete user data file?
A1: Yes, if you export a CSV from the UI, it does not contain the Active fields. If you use the GET API function to pull the user details it will contain the active field information as well for the learner.
A2: We do not have any trainings for the use of API. This can be found in other websites which provide developer trainings. However the API's available in Captivate Prime can be viwed from the below link .