External Certification Dates

New Here ,
May 06, 2020

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Can an adminstrator update the date of an external certification if say a user inputs it incorrectly? And is there a way for the learner to see the actual date of the certification they inputted?

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Adobe Employee ,
May 07, 2020

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Hi,

 

Thank you for contacting Adobe Captivate Prime Team.

 

An Administrator does not have an option to modify the certification data.

The completion date is determined from one of the 2 options below.

1. The date of completion submitted by the user.

2. The date when the Manager approves a certificate.

Debiprasad_Maharana_0-1588876027234.png

 

Kindly let me know if any further assistance is required. 

Hope to hear from you soon.

 

Regards,

Debiprasad Maharana

Adobe Inc.

 

 

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Explorer ,
Jul 28, 2020

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From all my testing this feature is seriously lacking. You have 2 choices and even those choices are limited.

1 show the completion as the date it was approved. In 99% of the cases that will be a useless date.

2 Take what the learner entered. This is even limited because the learner can not use a date prior to the date the certification was created. So if you create it today you can not enter any external certifications prior to today. Not a great system.

I often wonder if Adobe lets any real users into the process of creating new features?

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RStedman LATEST
Explorer ,
Jul 31, 2020

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Adobe has told me that the way to get around the date issue is through migration. I have not done any testing yet.

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