File Submissions not Visible

New Here ,
Sep 09, 2020

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Hi Team

 

The activity module/file submissions have been made by many of our learners but in the instuctor's dashboard it only shows a few.

 

What could be the issue?

 

We have received screenshots from learner however, can not see those submissions in the instructor dashboard but can see a few.

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Adobe Employee ,
Sep 09, 2020

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Hi,

 

Thank you for contacting Adobe Captivate Prime Team.

 

We do not have any such issues reported with submissions yet. We need to take a look at the issue to help you further. 

I would request you to contact us using the support channels in the link below. We will try our best to help you resolve the issue ASAP. 

https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate-prime

 

Hope to hear from you soon.

 

Regards,
Debiprasad Maharana
Adobe Inc.

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New Here ,
Sep 09, 2020

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Tried calling on the phone number, waited for an hour but it didn't connect. So i have also sent an email. Earlier tried chat support as well but that didn't work as well. Let's see if i get a response.

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Adobe Employee ,
Sep 10, 2020

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Hi,

 

My apologies for the inconvenience. 

 

Kindly message me your contact details with the location and preferred time window. 

I will arrange a callback for you accordingly from the support team.

 

Hope to hear from you soon.

 

Regards,
Debiprasad Maharana
Adobe Inc.

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