Has anyone else had a learn get this error message?

[Harrell_t]

Hello all!

I have a learner that tried to self-register in Prime today.

He got the following error message:

"An error occurred while processing IMSRedirect request /loginpost, Your account is inactive please contact your admin to get it enabled."

I double checked my current users already shown in Prime to see if he is already there, he is not.

Any thoughts?

Regards,

Thomas H.

Master Electronics

[Harrell_t]

Devendra (Tech Support) thanks for your assistance on this last week.

My learner continued to have issues. To resolve, I set him up in Prime using the Single User method.

He is now registered on the platform successfully.

Regards,

Thomas

[bushraasif]

Hi Harell_t!
I am also facing the same issue. Could you please suggest how I can fix that?

[Saurav_Ghosh]

Are you still facing this issue?

[Debiprasad_Maharana]

Hi,

Thank you for contacting Adobe Captivate Prime Team. 

In case you still facing issues with login, kindly reach our support team using the channels in the link below. 

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime.

Kindly initiate a new email thread for any issues in the future.
We will try our best to resolve the issue you are facing ASAP. 

Regards,
Debiprasad Maharana
Adobe Inc.

[emiiyaseyi]

The same issue is facing a few of my users. The link you share ain't working?

[Priyank Shrivastava.]

Please find the support contact details in the screenshot below.

[Maria Chacón]

Hello. 

I have the same issue when  I try to access a course throught Adobe Captivate Prime.

An error occured while processing IMSRedirect request /loginpost, Your account is inactive please contact your admin to get it enabled. Your account STATE is DELETED

I wrote a email to CaptivatePrimeSupport@adobe.com

Hope there's a solution.

[MarnieScully]

This happened to me today while I was watching the videos. I really need this to be resolved asap. I can't believe this happened. This has never happened to me before when viewing other companies' training websites.