I have a learner that tried to self-register in Prime today.
He got the following error message:
"An error occurred while processing IMSRedirect request /loginpost, Your account is inactive please contact your admin to get it enabled."
I double checked my current users already shown in Prime to see if he is already there, he is not.
Devendra (Tech Support) thanks for your assistance on this last week.
My learner continued to have issues. To resolve, I set him up in Prime using the Single User method.
He is now registered on the platform successfully.
I am also facing the same issue. Could you please suggest how I can fix that?
Are you still facing this issue?
Thank you for contacting Adobe Captivate Prime Team.
In case you still facing issues with login, kindly reach our support team using the channels in the link below.
Kindly initiate a new email thread for any issues in the future.
We will try our best to resolve the issue you are facing ASAP.