Has anyone else had a learn get this error message?

Contributor ,
Nov 11, 2016

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Hello all!

I have a learner that tried to self-register in Prime today.

He got the following error message:

"An error occurred while processing IMSRedirect request /loginpost, Your account is inactive please contact your admin to get it enabled."

I double checked my current users already shown in Prime to see if he is already there, he is not.

Any thoughts?

Regards,

Thomas H.

Master Electronics

error_log_onto_Prime_by_Master_Electronics_learner.png

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Course settings, Learning program

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Contributor ,
Nov 14, 2016

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Devendra (Tech Support) thanks for your assistance on this last week.

My learner continued to have issues. To resolve, I set him up in Prime using the Single User method.

He is now registered on the platform successfully.

Regards,

Thomas

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New Here ,
Aug 03, 2020

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Hi Harell_t!
I am also facing the same issue. Could you please suggest how I can fix that?

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Adobe Employee ,
Aug 05, 2020

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Are you still facing this issue?

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Adobe Employee ,
Aug 13, 2020

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Hi,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

In case you still facing issues with login, kindly reach our support team using the channels in the link below. 

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime.

Kindly initiate a new email thread for any issues in the future.
We will try our best to resolve the issue you are facing ASAP. 

 

Regards,
Debiprasad Maharana
Adobe Inc.

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