Help Needed

[sarahs59915385]

I am signed up for a course. Every time I try to log in with link provided I receive this message:

No user found for the given adobeId email in this account. Please link your adobeId to your prime account before logging in. accountId= 49719

[Lilybiri]

I moved your question from the Captivate to the Captivate Prime forum.

[Debiprasad_Maharana]

Hi,

Kindly share your email address along with the URL that you are using to log in to Captivate Prime.

I will try to find the details of the issue and help you resolve it. 

Regards,

Debiprasad Maharana

Adobe Inc.

[sarahs59915385]

sspecht@epilepsynewengland.org

[Debiprasad_Maharana]

Hi,

Thank you for sharing the details. 

I was unable to find your detail in account 49719. 

I would request you to contact the administrator of the Captivate Prime account 49719 for the issue. 

If your registration is not correctly done, he/she can help you with the process. Once you are registered correctly,  you should be able to take the course.