HELP! Recent CSV learner file upload created duplicate learners

Contributor ,
Mar 10, 2017

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Help tech team!

I uploaded a CSV of my learners yesterday (with the intention of creating departments and locations for better reporting).

Now I have duplicated learners. Some of these learners already have stats in the LMS. How do I merge learners WITHOUT LOSING THEIR COURSE DATA?

Regards,

Thomas H.

Master Electronics.

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1 Correct Answer

Contributor , Mar 17, 2017
Harrell_t Contributor , Mar 17, 2017
ANWERED and this time CORRECT STEPS FOLLOWED (Thanks, Devendra Nath Mishra, Technical Support Consultant).**THERE WAS A STEP I MISSED WHEN I FIRST TRIED THIS. This post corrects that omission.This one is a bit tricky because I had various scenarios happening.Scenario 1Learner is in Prime and has taken courses BUT, established their account in Prime with a non-work email address.When I uploaded my CSV (with the learner's work email address) I created a duplicate.Because of the different email Pri...

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Contributor ,
Mar 14, 2017

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ANWERED (Thanks, Devendra Nath Mishra, Technical Support Consultant).

This one is a bit tricky because I had various scenarios happening.

Scenario 1

  • Learner is in Prime and has taken courses BUT, established their account in Prime with a non-work email address.
  • When I uploaded my CSV (with the learner's work email address) I created a duplicate.
  • Because of the different email Prime created a "new learner" although name etc. was the same.

FIX: Delete the UNREGISTERED (duplicate) learner. Then on the existing learner (where courses have been taken), edit the email address to the correct email address.

**I tried this but it has not worked. Will try again. Got below error.**

GivenUserExistErrorMsg.PNG

Scenario 2

  • Learner is in Prime and has taken courses BUT, when they set up their account, they typed in the incorrect email address for work (off by one character).
  • When I uploaded my CSV (with the learner's correct work email) I created a duplicate.
  • Because of the different email Prime created a "new learner" although name etc. was the same.

FIX: Delete the UNREGISTERED (duplicate) learner. Then on the existing learning (where courses have been taken), edit the email address to the correct email address.

**I tried this but it has not worked. Will try again, got same error as above.**

Note:

When you upload your CSV and a learner shows as "unregistered" that means that learner (real or duplicated like I mentioned above) has not taken any courses.

Note:

When you edit a learner's Prime ID you ARE NOT editing their Adobe ID (thanks for walking me through this understanding carefully Devendra).

I hope this helps somebody else.

Regards,

Thomas H.

Master Electronics

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Contributor ,
Mar 15, 2017

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UPDATE

I tried the steps again today (3/15/2017) outlined above to solve duplicated user issue, and the steps do not fix the issue.

The screen shot error message (ABOVE) persists.

Regards,

Thomas H.

Master Electronics

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Contributor ,
Mar 17, 2017

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ANWERED and this time CORRECT STEPS FOLLOWED (Thanks, Devendra Nath Mishra, Technical Support Consultant).

**THERE WAS A STEP I MISSED WHEN I FIRST TRIED THIS. This post corrects that omission.

This one is a bit tricky because I had various scenarios happening.

Scenario 1

  • Learner is in Prime and has taken courses BUT, established their account in Prime with a non-work email address.
  • When I uploaded my CSV (with the learner's work email address) I created a duplicate.
  • Because of the different email Prime created a "new learner" although name etc. was the same.

FIX: CORRECT THE REAL learner's info FIRST (where courses have been taken), edit the email address to the correct email address. THEN delete the UNREGISTERED (duplicate) learner.

Scenario 2

  • Learner is in Prime and has taken courses BUT, when they set up their account, they typed in the incorrect email address for work (off by one character).
  • When I uploaded my CSV (with the learner's correct work email) I created a duplicate.
  • Because of the different email Prime created a "new learner" although name etc. was the same.

FIX: CORRECT THE REAL learner's info FIRST (where courses have been taken), edit the email address to the correct email address. THEN delete the UNREGISTERED (duplicate) learner.

Note:

When you upload your CSV and a learner shows as "unregistered" that means that learner (real or duplicated like I mentioned above) has not taken any courses under that username.

Note:

When you edit a learner's Prime ID you ARE NOT editing their Adobe ID (thanks for walking me through this understanding carefully Devendra).

I hope this helps somebody else.

Regards,

Thomas H.

Master Electronics

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