How do I change the learner's manager?

Contributor ,
Nov 11, 2016 Nov 11, 2016

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Hello ACP Dev Team.

Here is the situation:

1. As admin, I set up a profile called "sales" so that, I would NOT have to manually register my learners.

2. Now that I'm getting traction, employees are registering in Prime and enrolling in courses, I want to correct the manager field to their actual real-life manager.

3. The problem is Prime does not allow me to modify the manager field on a learner that has gone through the self-registration process (I did not have this issue during my testing of ACP months ago, when I uploaded a small test group using the Single User registration method).

4. The second half of the problem, beyond not being able to modify the manager field is, real-life managers will not be able to pull reports on their team members.

Regards,

Thomas H.

Master Electronics

Unable to change manager name_11-11-2016.PNG

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Course settings, Learning program

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Community Beginner ,
Jun 21, 2017 Jun 21, 2017

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I'm trying to decide how to do registration, so I'm searching and reading multiple posts.This may be a partial answer to you, though I wish I could understand all the ramifications of registration methods, like from reading a manual!

Good luck!

Laura

1 Reply Latest reply on Mar 17, 2016 5:26 AM by Kodiak100

Self registration vs. CSV Updates

This question is Not Answered.

Kodiak100Level 1

I've been able to upload a list of users with a CSV file.

I'd also like to create a self-registration link to add other employees.

What happens in the future when I want to upload another CSV file?

Should that new CSV file include anyone who self-registered? Or will those who self-registered be treated differently?

I was thinking that a new CSV upload, since this can be done automatically, would define the current list of learners in my organization (including removing inactive employees by excluding them from the CSV).

Anyone know how this would work?

- Pete

  • 1. Re: Self registration vs. CSV Updates
    Kodiak100Level 1
    I've learned from my Adobe account manager that users who self-register are treated separately from those added via a CSV file. So if 5 people self-register and those names are NOT in my CSV file, the system will ignore them when the CSV is updated. However, if I were to add them to my CSV file later, any changes reflected in the CSV file (changed job title or different supervisor) would be applied to those people who originally self-registered and they would now be treated as if they were originally added with a CSV. This same logic also applies to users I've added manually through the Prime interface. So in order to manage my user base with a CSV file, I'll need to add any that self-register or any that I happen to add manually. I believe this is correct. If not, I hope someone will help correct this understanding so I don't mislead any other reader. - Pete

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