How do I upload longer videos to Adobe Captivate Prime?

Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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I am having difficulties uploading videos to Adobe Prime that are longer than about 5 MB / 1 minute. I need to upload videos of about 5 minutes. Note: The videos all upload easily to YouTube.

On one typical movie of 13MB it uploaded to 38% 5MB then the loader cycled back to 9% and up again to 27% before dropping back.  This occurred several times until eventually an error message flashed up for a couple of seconds.  I have tried several times with several different videos all with the same result.

I have also tried putting the videos into Adobe Captivate and uploading them this way but this also fails.

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Community Beginner , Nov 04, 2015 Nov 04, 2015
I have now amended the Windows Firewall to allow Captivate full access and it still does not work.

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Community Beginner ,
Nov 04, 2015 Nov 04, 2015

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I have now looked into this further with an Adobe representative who was able to upload my video without any problems.  It would appear that this is a problem of Windows 10 Firewall not being able to communicate properly with Captivate Prime.  If you have any thoughts please let me know.

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Community Beginner ,
Nov 04, 2015 Nov 04, 2015

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I have now amended the Windows Firewall to allow Captivate full access and it still does not work.

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Adobe Employee ,
Nov 09, 2015 Nov 09, 2015

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Hi,

Captivate Prime is supported on Windows 10. You have mentioned above that you have already contacted one Adobe representative. Can you please give me that person's name here so that i can coordinate with him/her to investigate the issue. In general the video upload is supported on Win 10 and it should work with default firewall settings.

Regards,

Ruchi Rathore

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Community Beginner ,
Nov 14, 2015 Nov 14, 2015

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Hi Ruchi,

Thanks for your contact on the forum page on Monday concerning my problem uploading videos.  My most hopeful correspondence has been from Mukul Vinay Lele mvlele@adobe.com who has confirmed that you have an issue "We have realized that large file upload from Captivate 9 directly to Prime is a problem. We will provide a solution for the same in few weeks."

I have also been in contact with Viku tcssup@adobe.com

Sorry that I have not replied before now but the forum system does not automatically notify you of any activity - Which is what I was expecting, 

Regards

Simon

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