How to add/remove subscriptions from an account?

[Saurav_Ghosh]

To add subscriptions in an account, add the number of users for who you'd like to purchase subscriptions. Then on the upper-right corner, click Place Order. Review the estimate and click Proceed. Enter your account details and also your credit card details. Then to purchase the subscriptions, click Complete Order.

To remove an active subscription, contact the Captivate Prime support team.

[stevee57405232]

It is ironic that while adding subscriptions is very easy, deleting them is not. I have multiple subscriptions, each with a different anniversary date. I want to delete just a few of them, but of course that is not easy. I contacted the support team and was basically pointed to this community support page. Not very helpful. Any help you can provide is appreciated. 

[Debiprasad_Maharana]

Hi @stevee57405232,

Thank you for your patience and support.

My apologies for the inconvenience. 

Could you please share you email address and phone number to me? Please message them to me directly if possible.

I will arrange a callback for you and ensure this is resolved ASAP. 

We understand that managing the subscriptions is not as direct as creating them in Prime. There are certain terms and conditions. I will ensure that all the details are explained to you properly over a call/meeting so that you can manage the licenses according to your requirement going further. 

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

[stevee57405232]

Hi Debiprasad,

                       Did you receive my previous response? Am keen to discuss next steps as soon as possible. 

Regards

Steve

[Debiprasad_Maharana]

Hi @stevee57405232,

My apologies for the late response. 

I have received the details you have shared with me. 

I will create a ticeket and ask our support team to reach you and help you further. 

Thank you for your patience and support. 

Regards,
Debiprasad Maharana
Adobe Inc.

[Lisa2514834272ye]

I no longer need all of my licenses, how do I reduce them for going forward?

[removed email address]

[Priyank Shrivastava.]

Hi @Lisa2514834272ye ,

Please reach out to the team. - captivateprimesupport@adobe.com

[Pranav Jain]

Hi Lisa2514834272ye,

(This information is for credit card users)

If you need to reduce the number of seats that you have purchased, you can cancel the subscription at the end of the billing cycle and then purchase the number of seats required. 

Deactivating the existing seats and purchasing new license count will not effect your account in any manner just your account will now show a new License count. 

I hope this helps.

Kindly visit the article for more details:

https://helpx.adobe.com/in/captivate-prime/administrators/feature-summary/billing-management.html

Regards,

Pranav Jain