I have Captivate Prime on my phone (Sam 8). How do I license it?

New Here ,
Apr 10, 2018

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I have Captivate Prime on my phone (Sam 8). How do I license it? When it opens it asks for email. I use the email connected to my Adobe account and the application fails.  Any ideas?

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Most Valuable Participant ,
Apr 10, 2018

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I will move your question to the Prime forum

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Explorer ,
Apr 12, 2018

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When I login, this forum reflects as Captivate Prime forum and not Captivate.

Is there another forum on Prime?

Best,

Nisha

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Most Valuable Participant ,
Apr 12, 2018

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I have moved your question as promised, to the Captivate Prime forum. Do you want me to move it back to Captivate?

The original question was posted in the Captivate forum, since it didn't talk about Captivate but about Prime I moved it immediately. Thought this would help you but apparently you didn't like it.

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Explorer ,
Apr 12, 2018

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Hi,

I am from Adobe itself, I just wanted to be sure I am responding in the correct forum.

I wasn't aware this question was earlier posted in Captivate Prime and you moved it this forum.

Thank you for the immediate response.

Best,

Nisha

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Most Valuable Participant ,
Apr 12, 2018

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Originally it was posted in the CAPTIVATE, not in CAPTIVATE PRIME. That happens with all questions posted in the eLearning community, they all end up in the Captivate forum. Since I am a moderator I try to move them to the appropriate forum.

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Explorer ,
Apr 12, 2018

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Thanks, Appreciate it!

Have a great day ahead!

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Explorer ,
Apr 12, 2018

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Hi,

Are you using the trial account or the permanent account to use Captivate Prime app?

Based on your response, I will be able to assist you.

Also, you can reach out to me on nisarora@adobe.com for a detailed discussion.

Best,

Nisha Arora

Territory Account Manager- Adobe Captivate Prime

Contact number:- 4085361207 ( US)

Email: nisarora@adobe.com

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