Issue uploading CSV file using Bulk Import method

New Here ,
Aug 28, 2018

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I'm not able to upload a CSV file containing a list of "first/lastname", "email address", "title", "Manager email" and I wanted to know if even though my manager accounts have already been created, whether they would need to be added to the CSV file regardless of their existence.

I get the following error proceeded by a request to select what the Manager's Id field contains, which is blank:

t

Values in the Manager's ID (parent) column could not be processed.

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Course settings, Learning program

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New Here ,
Sep 04, 2018

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Hi,

I'm having a similar issue.  I can't seem to upload a csv successfully even using Adobe's test CSV examples.

Can I add users in bulk in Captivate Prime applicaiton?

I have about a 1000 users.  I even tried the FTP integration with no luck.  For something as basic as CSV upload it shouldn't be this complicated.  The headers on the system are Name, Email, Profile, Manager and Employee ID.

Any ideas or suggestion feel free to contact me directly.

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New Here ,
Sep 04, 2018

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I didn't even know they had an FTP connector. Why the no encryption???

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New Here ,
Sep 04, 2018

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Log in as an Integration Admin > Upload your File > Set it active Sync >..........stuff still doesn't work....jeez

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New Here ,
Sep 06, 2018

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Well, I learned something new from the Captivate Prime team. You can only have one account that manages itself as "root" in the CSV spreadsheet and each time you add new users via bulk import, your entire organizational hierarchy needs to be laid out in the spreadsheet. Seems a bit inefficient, no?

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New Here ,
Sep 06, 2018

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Thanks David,

Do you have a small sample of the CSV file that you can share?  I still haven't been able one successfully.

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New Here ,
Sep 06, 2018

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Unfortunately I do not but our support rep wasn't able to get a working copy to successfully upload, so we're waiting to see at this point.

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New Here ,
Sep 06, 2018

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No worries, if you do get a working sample please share it.  I'm exploring some other means as well e.g. web automation tools to see if I can do the same thing but on-line.  If I have a solution I'll post it here.

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New Here ,
Sep 06, 2018

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Okay

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Adobe Employee ,
Sep 07, 2018

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Hi David,

As you are working with Adobe Captivate Prime support on this issue. As soon as we have any progress on the CSV upload issue we'll post it here.

Regards,

Captivate Prime Team

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New Here ,
Sep 07, 2018

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Thanks pranavj. I'll keep an eye out for your update.

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Adobe Employee ,
Sep 14, 2018

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Hi David,

As discussed, the issue is resolved and CSV upload is now working as desired.

Let me know if you have any other concerns.

Regards,

Captivate Prime Team

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Community Beginner ,
Dec 05, 2018

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I am having an issue in the same area, but I am getting the error "Login email 'myemailhere@gmail.com' could not be found in the CSV. I have tried many combinations, but I keep coming up with the same error. I would like to attach the two of the files I was using to try and get it to work. Maybe after you post? I am adding a picture of the error. Any help would be appreciated

2018-12-05_9-14-47.png.

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New Here ,
Apr 17, 2019

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Same issue here. Did you find a way to make it work?

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Engaged ,
Apr 18, 2019

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When uploading a CSV file of users to Prime the CSV must include all users, and all managers must be above all those they manage so that as the file is read top to bottom a manager is loaded before those to whom they are assigned as managers.

If you have additional questions or would like to know more, feel free to contact me directly.

Walter Zweigle - Senior Adobe Connect and Captivate Prime Account Manager - Clarix Technologies

585-899-5300 x156

Zweigle@clarix.com

Walter Zweigle - Senior Account Manager for Adobe Connect and Captivate Prime

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New Here ,
Jul 15, 2019

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Seems this is an ongoing support issue as I am having the same.  I have placed all managers at the top, I have created the file based on the exact example file found in ACP Bulk Load CSV, and I am still getting the same errors.  When I changed the Manager column from email to names, it then kicked an error stating that I was not listed on the file; when I list the manager emails, the Support Column comes up blank.

This should not be this difficult. If there is specific information required for the file columns, or a certain way the system will read it, then those instructions along with a working example of a live-loaded file should be available to us.  Adobe is an L&D powerhouse... this is not rocket science... instructions should be concise and clearly written so we can accomplish this very basic task with ease.

Thank you.

Michele Chetwynd

LMS Administrator / L&D Specialist

chetwyndm@ccuflorida.org

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Engaged ,
Jul 17, 2019

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You can find both an example file to download and fairly concise instructions here: https://helpx.adobe.com/captivate-prime/administrators/add-users-in-bulk.html 

NOTE: Each upload overwrites existing. All users not in latest upload are 'deleted' (but can be restored).

Walter Zweigle - Senior Account Manager for Adobe Connect and Captivate Prime

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Adobe Employee ,
Jul 21, 2019

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mchet2019​ please share your CSV and error details that you get while uploading the content to Captivate Prime.

Please send an email to captivateprimesupport@adobe.com.

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