Issue: Your account STATE is SUSPENDED

New Here ,
Nov 12, 2020

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I have registered an account on https://captivateprime.adobe.com/ for learning purpose.

Currently when I tried to login the system, I got the below error message:
"An error occured while processing IMSRedirect request /loginpost, Your account is inactive please contact your admin to get it enabled. Your account STATE is SUSPENDED"

Looking forward to your support. Many thanks!

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Adobe Employee ,
Nov 17, 2020

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Hi Dennis,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

I would request you to contact our support team using any of the channels below. 

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime 

We will try our best to help you resolve the issue ASAP. 

 

Hope to hear from you soon.

 

Regards,
Debiprasad Maharana
Adobe Inc.

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