link your adobeId to your prime account

New Here ,
Mar 16, 2020

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How can i link my AdobeID to my PrimeAccount? The cache is not the problem.. tried with several browsers, but not working.

thanks for help.

kind regards

 

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Adobe Employee ,
Mar 18, 2020

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Hi Don,

 

Once you receive the welcome email from the LMS, you get an option to sign in with an Adobe ID or Create an Adobe ID. This step links the Adobe ID to the Prime account.

Now, If you want to change the Adobe ID to another email ID then, you may contact your Admin for the LMS so that they may edit your Profile and change the Adobe ID from there.

 

Regards,

Abhijeet

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New Here ,
Mar 18, 2020

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Hello Abhijeet

Thanks.. but i already changed the mail-adress but still got the error message.. 

Why that?

thanks for help

kind regards

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Adobe Employee ,
Mar 24, 2020

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Hi Pablo,

 

I have sent you a private message. Kindly share the requrested information so that we can look into the issue,

 

Regards,
Abhijeet

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New Here ,
Mar 25, 2020

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Hi Abhijeet

I did not get any private message from you in my inbox. Can you please send me again the mail. Thanx.

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New Here ,
Sep 18, 2020

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Hi Abhijeet 

 

Although I clicked on the welcome email from the LMS, I encountered the same problem as Don..can you share the fix for this please. The error message reads as follows:

 

"No user found for the given adobeid email in this account. Please link your adobeid to your prime account before logging in. account id= xxxxx"

 

Thanks 

Riduan

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Adobe Employee ,
Sep 27, 2020

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Hi Riduan,

 

Glad to hear from you. 

 

I would request you to contact the Captivate Prime account administrator to make sure you are registered in the account first. Once you are registered in the account, the error will not show up anymore. 

 

Regards,
Debiprasad Maharana
Adobe Inc.

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New Here ,
Oct 11, 2020

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Iam also experiencing the same error message as stated below!

 

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Adobe Employee ,
Oct 11, 2020

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Hi,

 

Glad to hear from you. 

 

I would request you to contact the Captivate Prime account administrator to make sure you are registered in the account first. Once you are registered in the account, the error will not show up anymore. 

 

Regards,
Debiprasad Maharana
Adobe Inc.

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New Here ,
Nov 16, 2020

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I am also getting the same error please help to sort this error.

 

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