We have decided to migrate to Captivate Prime. Currently our database covers 300+ partners (resellers) with over 15,000 employees assigned to them. The bigger issues I wanted to discuss is the best way to structure them in CP. I know the concept of internal and external users but I have no idea how the mechanics of this different user types are and what does it mean later on for administration. In our database each reseller has one or more managers who are able to do some reporting, and we for sure want the same in CP - honestly we are just in front of a big question which we can not solve. Any help welcome.
We have a team of support and training personnel for Captivate Prime. We will be glad to discuss and provide information and best practices to help you take advantage of how the system deals with these kinds relationships.
Feel free to contact me directly - Walter Zweigle - Senior Account Manager for Captivate Prime and Adobe Connect 585-899-5300 x156 Zweigle@clarix.com
Walter Zweigle - Senior Account Manager for Adobe Connect and Captivate Prime