No Captivate Prime Commnity so I thought I'd post here: I accidentally mistyped a new user’s e-mail in Captivate Prime, so they cannot login because it doesn't match their AdobeID.

[mbyrnes]

I also cannot find a way to correct their e-mail address as a admin. I cannot delete the user and start again because they are a manager of someone else. Tried live chat support. they told me to try the communities BUT...- no Prime community, so i thought i'd ask here. Any help??

[royaljacob]

Hi Michael,

Here is the link for Captivate Prime forum: Captivate Prime. Our engineering team would get back to you soon on this,

Jacob.

[deepa_shree]

Hi Michael,

In order to fix user login, you have to import CSV in Prime. Since email is considered as a unique identifier for a person, it cannot be edited. Follow these steps to import CSV:

1. Add the same user with correct email address in CSV and ensure he remains as manager of other users by adding his email to "Email of the Employee's Manager" column in the sample CSV.

2. Add other users in your account to the CSV including yourself

3. Import this file on Prime Admin app->Users->Add->Import CSV

4. Map all fields asked in dialog to CSV columns

5. Save

6. Users should get added on "Learners" page

Refer to the table below and create a CSV file to use on Prime.

Employee Name	Employee's E-mail	Employee's Designation	Email of the Employee's Manager
Howard Walters	howardwaltersprime@gmail.com	Head of Training	Company name
Jim Smith	jimsmithprime@gmail.com	CEO	howardwaltersprime@gmail.com
Elaine Goodman	elainegoodmanprime@gmail.com	Instructional Designer	howardwaltersprime@gmail.com
Barabara Jones	barabarajonesprime@gmail.com	Director Design	elainegoodmanprime@gmail.com
Laura Vidal	lauravidalprime@gmail.com	Designer	elainegoodmanprime@gmail.com
Winston Chan	winstonchanprime@gmail.com	Designer	elainegoodmanprime@gmail.com

Deepashree B H

[dowbright]

Oh, good heavens. TYPICAL Adobe.

[Mukul_Adobe]

Hello,

I am Mukul from Adobe Systems and belong to the Engineering team of Adobe Captivate Prime.

We wanted to know if you could resolve the email problem by following Deepashree's suggestions.

If not, let us know and we can help you further.

Regards

Mukul

Adobe Systems.