One of our New Learners did not receive a "Welcome E-Mail"

[phoyt1]

Two new learners were enrolled in CP at the same time. One received a Welcome E-Mail. The other did not and lost 10 days of their 45 day deadline for completion. Our Training Department helped this learner set-up an Adobe account and training is now underway. Not sure why the problem.

[brandonb45036031]

This has also happened to me. Multiple times learners do not receive the welcome email.

[phoyt1]

No.... this question has NOT been answered.

[devendram27760937]

Hi All,

Apologies for the inconvenience.

Please contact support and forward this query to Captivateprimesupport@adobe.com.

We will keep you posted on the status of this issue.

Regards,

Devendra.