Plans & Unenrollment

New Here ,
Jun 11, 2019

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Hi,

Our organization has a lot of department transfers and promotions (many per day). Each department has it's own set of enrollments automated by learning plans and defined specific user groups; namely job title and department number. We are encountering the scenario, where if a user transfers to a new department they retain their old department's enrollments. Users are calling in to support to remove these old enrollments after they have moved departments (the training is no longer relevant to them). The support team is being bogged down by the number of these unenrollment requests. How is your organization handling attribute changes that leave old enrollments on a user's home page? Are you handling these manually? Leaving it up to the user to remove the enrollments? Not doing anything? Thanks in advance.

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