Presenter > Prime not connecting to publish

[workbench]

Prime trial account is not appearing in the publish drop down menu in Presenter. Found 2 articles below fix did not work.

Found to articles related looked into the registry the string was correct.

Presenter>Prime - no connection

Unable to publish to Captivate Prime

[Tom Gunter-Kremers Clarix]

Are you able to Publish to Desktop or Adobe Connect?  We have a contact that can support you from Adobe if you can Publish, but just can't populate the drop down.

[workbench]

I can publish locally, then upload manually. Just the one click to Prime field is not populated.

[Tom Gunter-Kremers Clarix]

Please double check your version.  If possible you might try to go back to 11 if you are on version 11.1.  If you want to send a personal message with some contact info or give me a call, we can get a specialist from the Presenter team to help.

Tom Gunter-Kremers

585-899-5300 ext 166