Presenter > Prime not connecting to publish

Explorer ,
Jan 17, 2019

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Prime trial account is not appearing in the publish drop down menu in Presenter. Found 2 articles below fix did not work.

Found to articles related looked into the registry the string was correct.

Presenter>Prime - no connection

Unable to publish to Captivate Prime

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Course instances, Course settings

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Participant ,
Jan 17, 2019

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Are you able to Publish to Desktop or Adobe Connect?  We have a contact that can support you from Adobe if you can Publish, but just can't populate the drop down.

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Explorer ,
Jan 17, 2019

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I can publish locally, then upload manually. Just the one click to Prime field is not populated.

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Participant ,
Jan 17, 2019

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Please double check your version.  If possible you might try to go back to 11 if you are on version 11.1.  If you want to send a personal message with some contact info or give me a call, we can get a specialist from the Presenter team to help.

Tom Gunter-Kremers

585-899-5300 ext 166

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