Preview error

New Here ,
Feb 14, 2021

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Good morning, when opening projects already created or generating new ones, the visualization of the workspace remains black. I tried uninstalling and reinstalling Captivate but it doesn't work. I share the error screen. Can anyone help me to fix it? I use a MaxBookPro

Captura de Pantalla 2021-02-14 a la(s) 12.23.52 p. m..pngCaptura de Pantalla 2021-02-14 a la(s) 12.24.02 p. m..pngCaptura de Pantalla 2021-02-14 a la(s) 12.24.21 p. m..png

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Adobe Employee ,
Feb 15, 2021

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Hi William,



Thank you for contacting Adobe Captivate Prime Team.

This issue is with the Adobe Captivate Authoring tool. This forum page is for Captivate Prime LMS.
I would request you to contact the dedicated Captivate support team using the support channels below. They can help you with the issue with this project.
https://helpx.adobe.com/contact/enterprise-support.other.html#captivate 

Regards,
Debiprasad Maharana
Adobe Inc.

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