Preview error

[#1]

Good morning, when opening projects already created or generating new ones, the visualization of the workspace remains black. I tried uninstalling and reinstalling Captivate but it doesn't work. I share the error screen. Can anyone help me to fix it? I use a MaxBookPro

[#2]

Hi William,

Thank you for contacting Adobe Captivate Prime Team.

This issue is with the Adobe Captivate Authoring tool. This forum page is for Captivate Prime LMS.
I would request you to contact the dedicated Captivate support team using the support channels below. They can help you with the issue with this project.
https://helpx.adobe.com/contact/enterprise-support.other.html#captivate 

Regards,
Debiprasad Maharana
Adobe Inc.