PRIME Free Trial Fail

[RaphaBBB]

THIS IS what happens when it wants a little more information :400 Bad RequestRequest Header Or Cookie Too Large

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openresty

[Debiprasad_Maharana]

Hi,

Thank you for contacting Adobe Captivate Prime Team. 

May I know what are you trying to do here? Are you trying to create a Captivate Prime trial account?

Can you please let me know what are you trying to do and when you are getting the error?

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

[MelaniSW]

I am experiencing the same issue.  I am trying to start a new trial.  After completing the "registration", click on submit, receive the "400 Bad Request Request Header / Cookie Too Large openresty" error

[Adeniran5E04]

Same thing here since four days ago. Any way out @Debiprasad_Maharana 

[Debiprasad_Maharana]

Hi,

I just tested creating a new Trial account and its working fine. 

Kindly open the link below in a new incognito browser page. It should work. 

https://captivateprime.adobe.com/acapindex.html

Please click on the option "Create an account with Adobe ID". It will ask you to fill the trial form. 

Once done it should create the trial account for you. 

Kindly let me know if any further assistance is required.

Regards,
Debiprasad Maharana
Adobe Inc.

[Adeniran5E04]

I Will check it out and revert

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Thanks a lot



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01/26/21,
01:29:28 PM

[BRoemer]

Debiprasad

I'm experiencing the same issue as reported before ("400 Bad Request Request Header / Cookie Too Large openresty).  I've tried multiple browsers, different devices, and cleared cache.  Each time, I get to the end of the trial form, click submit, and the error appears.

Additionally, I've tried starting the process from the URL you provided...no change.

Are there any other suggestions to start a 30-day trial?

[Debiprasad_Maharana]

Hi,

My apologies for the inconvenience.

Kindly contact our support team using the channels in the link below. 

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime 

We will try our best to help you create that trial account ASAP. 

Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.