Problem adding a new user?

Explorer ,
Mar 16, 2016

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Last month I added 18 users to my Cap Prime account. I used a CSV file that included the learner manager's email account to identify the supervisor. No problem even though the senior most manager was NOT listed as a Captivate user, only his email account was added as the supervisor of a manager.

Today, (after the Feb 2016 release of Prime) I can't add a new user because the person's manager isn't already in the system.

However, my original CSV file listed the same manager (using his email account) as the supervisor of a manager over everyone else on the CSV file.

So what has changed? And what do we do when we want to add someone who doesn't have a supervisor? Like the CEO of the company? At some point, we have to have the ability to add someone who doesn't have a supervisor.

Am I missing something obvious?

TOPICS
Course settings, Learning program

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1 Correct Answer

Adobe Employee , Mar 16, 2016
Mayank_Meh Adobe Employee , Mar 16, 2016
Hi There,In order to add a user who doesn't have any manager like CEO , You just need to add him as a user and under his manager's email ID simply type "ROOT" or "Company Name" . You may refer to the following link : Can I add users in bulk? What is CSV upload? | Adobe Captivate Prime HelpRegards,Mayank

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New Here ,
Mar 16, 2016

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Hi There,

In order to add a user who doesn't have any manager like CEO , You just need to add him as a user and under his manager's email ID simply type "ROOT" or "Company Name" . You may refer to the following link : Can I add users in bulk? What is CSV upload? | Adobe Captivate Prime Help

Regards,

Mayank

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Adobe Employee ,
Mar 16, 2016

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Hi There,

In order to add a user who doesn't have any manager like CEO , You just need to add him as a user and under his manager's email ID simply type "ROOT" or "Company Name" . You may refer to the following link : Can I add users in bulk? What is CSV upload? | Adobe Captivate Prime Help

Regards,

Mayank

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Kodiak100 AUTHOR LATEST
Explorer ,
Mar 16, 2016

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Thanks! Apparently I WAS missing something obvious. 🙂

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