Reminder Escalation

Explorer ,
Jun 08, 2016 Jun 08, 2016

Copy link to clipboard

Copied

I am setting up a certification in Prime. When setting up reminders I see that the reminders I add include "No escalation" which implies I can set up escalation. I can't find anything in the documentation about escalation of notifications to any other person such as their manager or the training department.

Is this possible or something coming in the future? Or am I completely misunderstanding escalation.

Views

254

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Jun 08, 2016 Jun 08, 2016
Hi Peter,Once you will add a new reminder. On the left, you will be able to see the "Reminder Settings".In the drop down menu for When to send choose "After Deadline". Then it will provide you with the Option for escalation and there you can specify the required person.I have attached an screenshot for your reference.Thanks

Likes

translate

Translate

Translate
Adobe Employee ,
Jun 08, 2016 Jun 08, 2016

Copy link to clipboard

Copied

Hi Peter,

Once you will add a new reminder. On the left, you will be able to see the "Reminder Settings".

In the drop down menu for When to send choose "After Deadline".

Then it will provide you with the Option for escalation and there you can specify the required person.

I have attached an screenshot for your reference.

Forums.png

Thanks

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 08, 2016 Jun 08, 2016

Copy link to clipboard

Copied

Interesting... wonder why I don't see the Escalation drop down in my reminder setting dialog...wait... this is only available for notifications AFTER the deadline....

Thanks for sharing the information!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 08, 2016 Jun 08, 2016

Copy link to clipboard

Copied

May I know did you tried in in a different browser.

Also, can you send me a screenshot.

Thanks

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines