How can a learner reset the progress of failed and incomplete modules?
As an administrator, please check if the reset module is checked in the Account Setting. Please check the screenshot on how to enable this setting
Please go to Setting on the left side > click General > check Enable in Module Reset Option
Once you enable this setting, Learner gets the Cyclic Arrow when he failed the training and he will reset the progress of the course.
Let me know if you have any other issues.
Thank you for addressing my question.
Yes, the reset module option was checked in the Account Setting.
Yes, I can can see the Cyclic Arrow but, as a functionality, it is good
only when wanting to continue/complete a course.
Our problem is that when I get to the end of a course (regardless of
whether it was passed or not passed), it does not reset. In other words,
I exit it, and then when I go back into it, it is still sitting on the
We are currently using PRIME for demoing our courses. So, when we finish
taking a client through the courses, we need to be able to reset them
for the next client. At the moment they are stuck at the last screen as
said and the only way is to re-load new courses and delete the existing
ones, which is not very efficient.
Hope you can help us.
+41 (0)79 953 6103
Didi you see my reply?
My problem is till not resolved....