single sign-on problem

New Here ,
Nov 11, 2020

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I have configured single sign-on through jumpcloud. However according to jumpcloud certain email ID's are not recognized in captivate prime. The same ID's are used in captivate prime so this doesn't make sense. I know this problem is there, but I logged myself out of the captivate prime environment, because I used the single sign-on method for internal users ( so including me). The single sign-on doesn't work so I don't have acces to the platform anymore. Can Adobe turn the login method back to adobe ID?

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SSO configuration

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Adobe Employee ,
Nov 17, 2020

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Hi,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

My apologies for any inconvenience that you faced because of the SSO issue. 

Could you please share your email address with us so that I can find the Captivate Prime account and turn off the SSO Setup. 

 

Also, you can reach our support team using any channels mentioned in the link below. 

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime 

 

Hope to hear from you soon.

 

Regards,
Debiprasad Maharana
Adobe Inc.

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MDH_pandog AUTHOR LATEST
New Here ,
Nov 18, 2020

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Thank you, but fortunately it is already fixed!

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