Troubleshoot connectivity issues in Captivate Prime

Adobe Employee ,
Feb 25, 2020 Feb 25, 2020

Copy link to clipboard

Copied

Often there are scenarios where you are either unable to open the courses or you are unable to browser through the platform. These issues may occur due to network connectivity.

To troubleshoot connectivity issues, you follow the steps below:

  1. Reset the browser and clear the browser cache.
  2. Allow Flash content in the browser. (This can be followed when you are unable to play a course/module).
  3. Test the issue on a different network.
  4. Capture the HAR logs.
TOPICS
Course instances, Job aids

Views

309

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation