Two seperate transcripts for the same learner - what gives?

[phoyt1]

Under Reporting and Learner Transcripts I begin typing a name and in some instances the same User's name is listed twice. I selected the top name first and opened the transcript. The I selected the bottom name. As you can see two different transcripts were produced. Why wouldn't these be combined by the software?

[sombir_yadav]

Peter, our Technical Support team would reach out to you to troubleshoot this issue,