Two seperate transcripts for the same learner - what gives?

Explorer ,
Jul 10, 2017

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Under Reporting and Learner Transcripts I begin typing a name and in some instances the same User's name is listed twice. I selected the top name first and opened the transcript. The I selected the bottom name. As you can see two different transcripts were produced. Why wouldn't these be combined by the software?

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Instances, Job aids

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Adobe Employee ,
Jul 11, 2017

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Peter, our Technical Support team would reach out to you to troubleshoot this issue,

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