Updating Courses and Browser cookies

New Here ,
Jan 28, 2021 Jan 28, 2021

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Hi all,

Do you have to clear browser cookies after updating a course in Captivate Prime? We currently use CourseMill as our LMS with Storyline 360 as our development tool, and everytime we update a course, users who have already started the course need to clear their cookies in order to see the changes in Chrome.

 

Thanks!

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi,

 

Thank you for contacting Adobe Captivate Prime Team. 

 

The users should be clearing the cache to see the progress of a course in Prime.

Kindly reach us using the support channels below. We would like to set up a meeting and check the issue that your users' are facing to get it resolved ASAP.

https://helpx.adobe.com/contact/enterprise-support.other.html#captivate-prime

 

Kindly let me know if any further assistance is required.

Regards,
Debiprasad Maharana
Adobe Inc.

 

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