User Licenses

[Stagprime]

I am hoping someone may help to clarify something.

If we have purchased a certain number of user licenses and a user is later deleted - does that license become available for a new person?

[Debiprasad_Maharana]

Hi,

Thank you for contacting Adobe Captivate Prime Team. 

Yes once the user is in the deleted state, the license used by the user is freed to be used for other users.

Kindly let me know if any further assistance is required.
Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

[Stagprime]

OK - Thank you.

We had deleted some users who had not logged in for a long time yesterday but I was not noticing a change in the available licenses in my admin console.

How long does that take to update?

[Debiprasad_Maharana]

Hi,

Glad to hear from you.

I am not sure where you are checking the number of licenses in the Adobe Admin Console. 

You can log in to Captivate Prime and go to Billing Section. Here you can see the number of licenses available to enroll users into Captivate Prime. 

Kindly let me know if any further assistance is required.
Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

[Stagprime]

Correct.

I do not see the available number of licenses changing in accordance with how many we deleted in this place.

[Debiprasad_Maharana]

Hi,

Could you please share a screenshot of the page with me?
Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

[Stagprime]

Perhaps I misunderstand how to properly read this but I have been trying to study the numbers further.

I may have figured it out. Perhaps you can confirm. We typically run relatively low numbers but have spiked pretty hard the last month so we tried to delete some 250+ old users that have not logged in for a long time to help free up some licenses but it did not seem to help. My suspicion is that all those inactive users did not count against our licenses to begin with and that is why our numbers have not gone down.

Does our licensing only go based on a rolling 3 months of active? In that case - I understand now.

[Debiprasad_Maharana · Accepted solution]

Hi,

Glad to hear from you. 

You have a monthly active user plan. Here you do not have a fixed number of seats.
Here you are charged based on the number of users active per month.

So here the seat limit is not fixed. You can enroll users based on your requirements. At the end of the billing year, the monthly usage will be added to create the amount you need to pay. 

Kindly let me know if any further assistance is required.
Hope to hear from you soon.

Regards,
Debiprasad Maharana
Adobe Inc.

[Stagprime]

Thank you.